Terms of service

This is a beta. Features change, and some things are not built yet. Where that is true we say so rather than implying otherwise, on this page and on the privacy page.

Your account. You are responsible for who you invite, for what your team does with the access you give them, and for keeping sign-in details private. A member's role decides what they can see and do.

Your customers' data. The surveys you create hold your customers' personal details and video of their homes. You decide what to collect, how long to keep it and when to delete it, and we act on your instructions. Telling your customers what you do with it, and having the right to collect it, is yours.

Deleting a survey or a customer. You can delete a survey from its page in your dashboard, which removes the video, the stills, the transcript, the inventory, the quote, the contact details on the survey and your team's notes, tasks and notifications about it, and keeps the customer record. Deleting a customer from their page removes each of their surveys that way, then the customer record, the addresses saved for them and your team's notes, tasks and notifications about them. You can also delete one room's video and keep the list. The timings, and the records a deletion does not reach, are on the privacy page.

The retention setting. The video window on your Settings page applies to every survey, and a survey can have its own window, set on that survey's Operations tab. A daily job removes each video once its window passes, along with its stills, and removes transcripts after 7 days. Your inventory, your quotes, your customers' contact details and customer records are not removed by that job; only deleting the survey or the customer removes those.

Who you pay. Paid plans are sold by Correll Technologies LLC. The plans and their prices are on the pricing page.

Seats. A plan is billed per office seat: each member of your team who works on surveys, quotes, settings or your team. Crew users are free.

Monthly or yearly. You choose to pay each month or each year. A yearly plan is paid upfront for the whole year.

Trials and billing. Trial availability and length depend on the plan you choose; the pricing page shows the current terms. Where a trial is offered, adding a payment method starts it. If you do not cancel before it ends, paid billing begins for your selected plan. A plan without a trial starts paid billing when its subscription begins.

Adding and removing seats. When you add a seat, we charge for it straight away, for the part of the billing period that is left. When you remove a seat, the change takes effect at your next renewal, and the seat is not refunded for the time already paid.

Surveys. Each seat adds surveys to a pool your whole company shares. The pool resets each month and unused surveys do not carry over. Surveys beyond the pool are billed at your plan's price for extra surveys.

Cancelling. You can cancel at any time. Cancelling takes effect at the end of the period you have paid for, and you keep your plan until then. We do not refund part of a period.

Ending. You can stop using MoveVision whenever you like. Ask us in writing to close your account and we remove your surveys, your settings, your brand assets and your members within 30 days. We delete the account from our console, which removes the surveys, the settings and your team's access in one step, and we remove your brand files from storage by hand.

What we do not promise. We do not promise that the service will be available without interruption, or that an inventory will be complete or correct. An estimator checks every list before a price goes out, and that check is part of how the product is meant to be used.

Changes to these terms. We change this page when the product changes, and the date at the top is the version. We will tell you about a change that affects how you use the service.

Do not use MoveVision to:

• record anyone without their knowledge, or record for a purpose other than a move;
• upload content you have no right to share;
• try to reach another company’s data, get around access controls, or interfere with the service;
• copy, resell or build a competing product from the service.

We may suspend access that breaks these rules, and will tell the company owner why.

The beta is provided as it is and as available, without warranties of any kind, including that it will be uninterrupted, error-free or fit for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost business, and our total liability for any claim about MoveVision is limited to the amount you paid us for it in the twelve months before the claim.

contact@movevision.app