Privacy policy

When your moving company creates a survey they give us your name, and where they have them, your email address, your phone number, the address you are moving from, the address you are moving to, your move date, and who packs when they already know.

Your moving company also keeps these details on a customer record for you, and can save your addresses to use again, with the name and phone number of a contact at each and notes on access and parking. Their team can write notes and tasks about you or your survey, and MoveVision notifies the people on the team about them.

When your moving company adds your email address and asks us to, we email you your survey link in their name, and reminders when they send one or have turned automatic reminders on. We keep a record of each of those emails: the address it went to, when it went, and whether our email provider accepted it. It never holds the email's text.

When you send your survey, we email the people at your moving company who work on surveys to tell them it has arrived. That email carries your name and a link to your survey in their dashboard, and nothing else about you.

When your moving company asks us to email a saved quote, our email provider receives the quote PDF, including the contact details, addresses, inventory, prices and notes the company included. We temporarily keep the prepared message and PDF separately from the delivery log so a retry sends the same content. We clear that copy after provider acceptance, or during the first daily cleanup after its 23-hour retry window ends.

When you record a walkthrough we collect:

• The video of each room, including its sound.
• Photos of a room, their location and any photo notes, when you or your moving company add them. A photo record can be completed without video or AI analysis.
• Still pictures taken from that video, used as the thumbnail beside each item.
• A written transcript of what you said while filming.
• The inventory proposed from your video, and every correction you or an estimator make to it.
• The quote your moving company builds from that inventory.
• Your answer to who packs the boxes, when your moving company leaves that question to you.
• Your preferred move date, when you give one. It becomes the move date on your survey, in place of any date your moving company set.
• Any note you write for your moving company, up to 2,000 characters.
• A record of the steps you reached, such as opening the link and finishing a room, and of failures such as the camera not starting. These records name the survey and the room. They never hold the video, a still, or a word of the transcript.

In a photo record, uploading photos or sending the record does not send those photos to our AI service. You or your moving company can select saved photos and choose Analyze selected photos to send just that selection for inventory suggestions. Suggestions remain a draft until someone reviews them and confirms which new items to add or which existing items they show. This adds to the inventory without replacing items already recorded.

If you join the waitlist we collect your company name and your email address. If you write to us through the contact form we collect your name, your email address, your message, and your company name when you give one.

Each of those forms also stores a one-way hash of the network address it came from, with the form's name and the time, so that one network cannot flood us. It is a hash, never the address itself, and the next submission deletes every row older than an hour.

We do not set any cookie on your device when you use a capture link, and we run no analytics on it.

MoveVision uses a sign-in cookie to keep a moving company signed in to its dashboard, and nowhere else. The public pages and homeowner links carry no advertising or analytics cookie.

Other than your moving company, the service providers below receive some of this. Each receives it to do one job for us.

When a moving company pays for MoveVision, its card or bank details are handled by our payment provider and never stored by MoveVision.

We do not sell your data. Nobody outside your moving company and the providers above receives it.

The typeface on this site is downloaded when we build it and served from our own address, so your browser does not request anything from a font provider to read this page.

Each moving company sees only its own surveys.

The video, the stills and the photos are kept in a private store and reach a screen only through MoveVision.

A homeowner sees their moving company's brand on their link, and the link is the only access they have.

What removes data today. A daily job removes each video once its upload passes the survey's media window, and removes its derived stills when no retained video remains. Each photo has its own upload clock against the same window; older photos without a recorded upload date use their room's creation date. Your transcript is removed once it is 7 days old. Your moving company can delete one room's video, derived stills and transcript while keeping its photos and item list. They can delete individual photos from the job's Photos tab. Your moving company can remove a room, which deletes that room's video, photos and the items listed in it. Corrections and any quote they already saved stay as they are. Your moving company can delete the survey, which removes everything that survey holds at once: the video, the stills taken from it, your photos, the transcript, the working data behind the inventory, the inventory, the quote, your notes, the contact details on the survey, the driving route between your addresses, and their team's notes, tasks and notifications about the survey. That keeps your customer record. And your moving company can delete you as a customer, which deletes each of your surveys that way, then your customer record, the addresses they saved for you, and their notes, tasks and notifications about you.

The daily job never touches your inventory, your quote, your contact details or your customer record. Only deleting the survey or the customer removes those, except that removing a room also removes the items listed in it. The job runs once a day, so a video is removed by a run after its window passes, not at the minute it passes. A few records outlive a deletion, and the table says which.

The transcript has the shortest life at every setting: it is fixed at 7 days and the video window cannot be set below 14. The inventory is meant to outlive the video, which is why it has no window of its own. The day you recorded means the day the video finished uploading, which is the only date every recording carries.

You have no account with us, and your walkthrough belongs to the survey your moving company created. So ask them, using the contact details they gave you. Where your moving company has filled in a support contact, it also appears on the last screen of the walkthrough.

They can delete the survey, which removes the video, the stills, the photos, the transcript, the working data, the inventory, the quote, your notes and the contact details on the survey together. To remove your customer record too, with every survey of yours and the addresses they saved for you, they delete you as a customer. If you only want the video gone, they can delete one room's video at a time while keeping the photos and item list, or delete individual photos from the job's Photos tab. If they still need the quote for a move that is under way, they carry out your request once that move is closed, and the video window above still applies in the meantime.

Your moving company does this from its own dashboard, or asks us to do it from ours. We honour your request within 30 days of your moving company receiving it.

If you write to us directly we will put you in touch with your moving company, because a walkthrough is identified by their survey and not by your name.

After a deletion runs. The video, the photos and the survey's rows are gone from the store and from the database as soon as the request completes, apart from the records the table above says a deletion does not reach. Three copies can outlive that briefly:

• A browser that played the video in the last hour may hold a copy until that hour is up. That copy is on that one device.
• Our database keeps a short change history so that a mistake can be undone. That window is six hours, read from our database provider's console on 10 September 2026. Inside it, restoring the database could bring rows back. After it, nothing can.
• What our storage provider does with a deleted file inside their own systems is theirs, and we do not restate it as our promise.

We commit to a deletion being complete everywhere we control within 24 hours of the request being run.

If your company uses MoveVision

An owner can ask us in writing to close the account, and we remove every survey, the settings, the brand assets and the members within 30 days.

If you joined the waitlist or sent us a message

Write to contact@movevision.app and we will remove your details.

Before the walkthrough starts we ask you to accept this page. The button that starts it does not work until you do, and our server refuses to take a video for a survey where that acceptance has not been recorded. We store the date and time you accepted, and the version of this page you were shown, against your survey.

You do not have to film. If you would rather your moving company sent somebody to the house, tell them.

The version of this page is the date at the top. When we change the page we change that date. Because we store the version you accepted, we can always tell which text you agreed to.

contact@movevision.app, or the contact form.

For anything about a walkthrough you recorded, your moving company is the faster route, for the reason in How to ask for your walkthrough to be deleted.